Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
All sales are final, and we do not offer refunds, returns, or exchanges due to the hygienic nature of hair products. This includes any unit or bundle that has been installed, altered, washed, cut, colored, or styled in any way.
Refunds are only issued if The Royalty Collection makes a mistake on your order, such as receiving the wrong length, texture, or product. In such cases, we will either replace the item or provide an appropriate correction.
Order cancellations are allowed within 24 hours of purchasing. After that window passes, the order cannot be canceled or refunded.